Terms and conditions

The General Terms and Conditions of the LADIES online shop are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry and international e-commerce codes. The LADIES online shop is operated by Alojz Čerin s.p., hereinafter referred to as "the Seller". We advise you to read the Terms and Conditions below before using our online shop. By registering in the online shop, the visitor becomes a member and thus acquires the right to purchase. By registering, you signify your acceptance of the terms and conditions set out below. All private data is strictly protected. The Seller reserves the right to change the Terms and Conditions at any time and without prior notice. All changes are binding on customers, so we recommend that you check the Terms and Conditions regularly. If you do not agree to these terms and conditions, please do not use the online shop.

SUMMARY OF LEGISLATION

The Supplier undertakes to provide the following information to the Buyer at all times:
(a) the identity of the undertaking (name and registered office of the undertaking, registration number)
b) contact addresses that allow fast and efficient communication (e-mail, telephone)
(c) the essential characteristics of the goods or services (including after-sales service and guarantees)
d) product availability (any product or service offered on the website should be available within a reasonable time)
(e) the conditions for delivery of the product or performance of the service (method, place and time limit for delivery)
(f) all prices must be clearly and unambiguously set out and it must be shown whether they already include taxes and transport costs
(g) method of payment and delivery
(h) the time validity of the tender
(i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it will cost the buyer to return the product
(j) the complaints procedure must be explained, including full details of the contact person or customer service

RANGE OF PRODUCTS

Due to the nature of doing business online, the offer is updated and changes.

PRICES

All prices are in EUR and include VAT. Alojz Čerin, s.p. is a taxable person. Prices are valid at the time of order placement and have no pre-defined validity. The purchase contract between the provider and the buyer is concluded when the provider confirms the order (the buyer receives an e-mail notification of the confirmed order and an invoice). From that moment on, all prices and other conditions are fixed and apply to both the supplier and the buyer. Promotional prices are set on an ongoing basis and are valid for a set period of time or until stocks last.

PAYMENT METHOD

The company operates only in the Republic of Slovenia, where it offers cash on delivery, pre-invoice to TRR. The Purchase Contract (Order) is stored electronically on the Provider's server and is accessible to the Customer at any time in his/her user profile (My Account). The buyer also receives a hard copy with the package sent.

SHIPPING COSTS

The shipping costs are uniform and amount to € 3.50 if paid on delivery and € 2.30 if paid on account. The Buyer is obliged to pay the shipping costs upon receipt of the goods, except in the following cases:
- Ongoing campaign which explicitly highlights free postage
- When otherwise stated on the item (postage included in the price)

ORDER GOODS

Ordering is possible via the online shop, email, phone. If you change your mind, please let us know as soon as possible through any communication channel. All order data is stored by Alojz Čerin, s.p.

THE PROCUREMENT PROCEDURE OR. PURCHASE

You can also place an order as a guest and registration is not required. The customer selects the item, adds it to the basket and then goes to the basket (via the basket overview button) or by clicking on the basket at the top right of the page. You can then correct the quantity again or remove an item, click the Next button, choose a payment method and enter your delivery details. You can also add a comment if necessary. The only thing left to do is to complete the purchase by clicking the confirm order button. After placing the order, the customer receives an email with an invoice. The contract for the purchase of the ordered items between the buyer and the supplier is irrevocably concluded at this stage.

CANCELLATION OF AN ORDER

The user can cancel the order within one hour after placing the order by email or phone. In the body of the message, please include: order number, name and surname of the customer.

DELIVERY OF GOODS

All products are in stock. In the event that the product you want is sold out, we will inform you as soon as possible and we will work together to find another possible solution. All orders placed on a working day will be delivered to your address within 5 working days. In addition to the goods, the buyer receives an invoice, which is used as a warranty card. Delivery is handled by Post Slovenije.

REFUND OF PURCHASE PRICE

If the Buyer has withdrawn from the order or the contract in accordance with the withdrawal conditions, the Seller is obliged to refund the purchase price paid via TRR within 10 days of receipt of the goods.

PROTECTION OF PERSONAL DATA

The Provider undertakes to keep all personal data of the User secure at all times. The Provider will use the personal data solely for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. Under no circumstances will user data be passed on to unauthorised persons. It is also the user's responsibility to protect their personal data by ensuring that their username and password are secure and that their computer is protected by appropriate software (anti-virus).

RIGHT OF WITHDRAWAL

Under the Consumer Protection Act (CPA), within 15 days of taking delivery of the product, the customer can notify the company by email or telephone that he or she is withdrawing from the contract, without having to give a reason for his or her decision. The only cost to the buyer for withdrawal from the contract is the return postage on the return of the goods. The consumer must return the goods to the trader no later than 14 days after the cancellation notice. We recommend that you email us or call us before returning to discuss the best way to make a refund. If the Buyer withdraws from the contract or order, the goods must be returned undamaged in their original packaging. If it is established that there is physical damage to the goods or that the quantity does not match, the Buyer shall be liable for the damages. Withdrawal from the contract is not possible in the following cases: if the goods are damaged, dirty or show signs of use (physical damage, contact with liquid), if the packaging is damaged or destroyed, the value of the goods will be reduced. Each package can be neatly opened so that there are no visible effects of opening. For damaged packaging (torn packaging, improperly packed package), the trader may charge up to 20% of the value of the goods. The trader will take a picture of each incorrectly returned package, its contents and the product with a camera as possible proof of the damage caused.

COMMUNICATION

The Provider will contact the User by means of distance communication only if the User does not expressly object. Promotional e-mails will be clearly and unambiguously marked as promotional e-mails, the sender will be clearly identifiable, and promotional campaigns and other marketing techniques will be appropriately labelled. The conditions for participation will also be clearly defined. The possibility and method of opting out of receiving advertising messages will be clearly presented, and the user's wish not to receive advertising messages will be explicitly respected by the provider.

COMPLAINTS AND DISPUTES

The Provider complies with applicable consumer protection legislation.
The supplier is obliged to set up an effective system for handling complaints and to designate a person whom the customer can contact by telephone or e-mail in the event of problems. The complaints procedure is available on the website, easy to use and confidential.
The supplier will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to process the complaint and keep the customer informed of the progress of the procedure.
The Provider is aware that an essential feature of consumer litigation, at least as far as judicial settlement is concerned, is the disproportion between the economic value of the claim and the costs incurred in settling the dispute itself. This is also a major obstacle to consumers bringing a dispute before the courts.
Therefore, the Provider shall use its best endeavours to resolve any disputes amicably.

In accordance with the legal norms, we do not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes. Alojz Čerin, s.p., which as a provider of goods and services facilitates online trade in Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

We wish you many successful purchases.